What is your return policy?
We want you to be 100% happy with your online purchase from Eleven50Nine.
You may return most new, unworn items within 14 days of delivery for exchange or store credit.
How do I contact you?
We respond promptly via email and during busy periods can take up to 24 hours.
Can I place an item on buy now pay later?
Yes! Afterpay is available.
Can I cancel my order?
No. Once your order has been placed it is final. If the item(s) are no longer required please return within 14 days. AfterPay orders are STRICTLY non-refundable.
I didn’t receive an order or shipping confirmation. What should I do?
We’re sorry to hear that. It’s possible the email has gone to your junk folder or maybe we have an incorrect email address for you. If this happens, please contact us straight away so we can verify whether the order has been placed and resend your confirmation.
My tracking code doesn’t work.
Sometimes tracking codes don’t become active until 72 hours after dispatch.
If your tracking details do not show up after this period, please contact the Eleven50Nine support team at firstname.lastname@example.org
Do you offer exchanges?
Yes. Please contact email@example.com if you want to exchange your items via return post.
Will I have to sign for my parcel?
We understand that you might not be at home to sign for your parcel; therefore the parcel may be left in a safe place. Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re-arrange delivery.
How can I access my store credit?
A member of our team will email you the store credit code. Store credits are valid for 12 months (Store Credits can only be extended if special circumstances).
How does store credit work?
When you return an item, you will be issued with a unique code which you can use at checkout to purchase a replacement. Simply copy and paste the code in the discount code box at checkout for the credit to be applied.
Can I pick up an item from your warehouse?
We unfortunately do not offer a pickup option yet.
What if my order is not delivered on time?
In the very unlikely event that you do not receive your order within the stated time, please send us an email to firstname.lastname@example.org to discuss the situation. We want to ensure you are happy with your purchase experience.
What payment methods do you accept? Afterpay, Shoppay, Mastercard, American Express, Paypal and Visa.
My question isn't listed?
Please contact us: email@example.com
A member from our team will respond to you within 1 working day.